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Home > Frequently Asked Questions about Taps

Frequently Asked Questions about Taps

Can all taps be used in conjunction with a combi boiler?

Not necessarily. You are advised to check with the manufacturer.

Can I still get spare parts for discontinued taps?

To check whether a spare part is available you will need to contact Franke's appointed Spare Parts Supplier, Central Services. They can be contacted on 01782 559 258.

Or if you know what part you need then you can order online from them. You can find them at

How can I prevent my tap 'flexing' on my stainless steel sink?

Occasionally a heavy tap can 'flex' on some large stainless steel sinks. This can be rectified by your tap being braced, and it is not unusual for people to have this kind of problem with a stainless steel sink, and is not a problem emanating from the sink or tap being defective in any way.

To brace the tap, you either need a piece of wood or chipboard which can be screwed across the underside of the worktop cutout and the existing tap can be fixed through a hole in this, or you can utilise a tap brace. In this way the tap is effectively secured to the underside of the strut and not to the underside of the sink, and this reduces any tendency for the sink to flex when the tap is turned on or off.

Franke have recently produced a new patented Tap Brace which will provide a solution to the problem of 'flexing' of heavy taps on some stainless steel sink models. Fitting directly to the worktop, the tap brace has a variable collar which fits all models of taps.

How do I best clean taps?

Refer to the installation instruction sheet. Use only a soft cloth and mild detergent.

How do I remove a spout on a Franke tap?

Refer to the Installation Instructions for each tap. Tap spouts are most commonly removed by:

  1. Undo the grub screw at the back of the tap
  2. Unscrew the collar at the joint with the body
  3. Locate lug in bayonet

Is water pressure critical when I choose a particular Franke tap?

Flow rate can be affected particularly on the hot side of traditional vented plumbing systems. We do not recommend ceramic disc taps where there is less than 4 metre head of water. For combi boiler installations check with the manufacturer

I've heard that ceramic disc mechanisms never go wrong. Is this true?

Operationally ceramic discs can last for the life of the tap. However, mechanisms can be affected by water borne particles or hard water.

For more infomation you can conact Franke's service agents Central Services. You car reach them by telephone on 01782 599 258

What dimension of tailpipes do Franke taps have?

Check the specification sheet for your particular tap. Generally they are 15mm.

What is the warranty on Franke taps?

Go to the specification page of a particular tap. Normally this is 5 years on the valve mechanisms and 1 year on the finish of the tap.

For the Portfolio 55 rage of taps the warranty is 5 years on the valve mechanism and 5 years on the finish.

Where can I get spare parts and/or replacement accessories?

For replacement parts and/or replacement accessories conact Franke's service agents Central Services. You car reach them by telephone on 01782 599 258

Where can I see a sink/tap similar to the one I am considering?

Contact your nearest retail distributor, by going to the sink/tap section and using the nearest stockist locator on the chosen model, or click the 'Find a Franke Dealer' link shown on each page of our website. Before visiting however, please contact the retailer to check availability of the product

Will my SilkSteel tap match my silk finish stainless steel sink?

Franke taps are designed to complement Franke sinks, and not necessarily match exactly. SilkSteel taps will complement brushed finish appliances such as an oven and hob in your kitchen. Franke stainless steel taps such as the Eos, Panto and Swiss Pro will be a very close match to a stainless steel sink as they are a select few taps that are made from Solid Stainless Steel.

What does 'SilkSteel PVD' finish mean?

PVD means Physical Vapour Deposition. This is an industrial process that provides a very resilient and robust finish to the tap, giving it a coating-like appearance.

Here is a more detailed artical on exactly what PVD is. Wikipedia - Physical Vapor Deposition

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